Shipping Info
USPS Priority Mail or UPS
The actual delivery times may be subject to factors beyond our control such as the duration of your response to our request for additional credit card verification, adverse weather conditions, and other carrier delays. If you are still undecided about which shipping option is right for your order, please give us a call at 802-422-8600.
Free Store Pickup
If you plan to be in the Killington or Okemo area, you are more than welcome to pick up your order in our retail stores. PLEASE NOTE: Due to the nature of our business, items you order may not be available for immediate pick up. You will be contacted via phone or email when selecting in store pick up and given a time estimate for availability of your items.
Shipping Rates
Shipping rates are based off of your zone. Please note we do not control the rates set by UPS and USPS. Shipping rates will show at checkout.
When will my order ship?
All Orders typically ship within 24-48 hours once the order has been placed. Orders ship Monday through Friday excluding Holidays. Items ordered together may ship separately. All orders returned for refund will be charged the original shipping and handling charges and return shipping is at customer's expense. You will receive a shipping confirmation email with tracking number once the order has shipped from our stores.
*Signatures are required for delivery on all orders over $200. All suspect orders are subject to verification- orders will be held until verified.
Do I have to pay sales tax?
Sales tax is determined on a state by state basis. Most items are subject to sales tax.
Changing or Canceling an Order
If after placing your order you realize that you need to cancel or make a change to your order, please call us immediately at 802-422-8600. There is no guarantee that when you call your order will still be in our processing department as it may have already gone out. We will do our best to help. We reserve the right to ship or not ship any product at any time for whatever reason.
Returns and Exchanges
*The merchandise best be returned new, unused, unaltered, not previously installed, worn, and must be in a sellable condition with all original packaging and tags attached.
*Discounted products over 20% are not eligible for a refund or return.
*We reserve the right to charge a re-stocking fee on any return or refuse a return if any of the above conditions are not met.
We are not responsible for return shipping costs unless a product has a defect or received the wrong size/item.
Online Orders - You may return your unused product for a full refund, exchange or store credit within 7 days of the receiving date. All returns and exchanges are at the shipping expense of the customer. It may take up to 30 days to be visible on your credit card statement. To request an exchange, please call us at 802-422-8600 or email darksidesnowboards@gmail.com.
In Store Purchases - You may return your unused product for a full refund, exchange or store credit within 14 days of the purchase date. You can expect a full refund to your credit card 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement. To request an exchange, please call us at 802-422-8600 or email darksidesnowboards@gmail.com. To exchange your item for something else, it is best to return your item for a full refund and place a new order through our website. That way you get your new item quickly and don't risk it selling out.
Return Addresses :
USPS -
ATTN: Returns
Darkside Snowboards
PO Box 507
Killington, VT 05751
UPS -
ATTN: Returns
Darkside Snowboards
1842 Killington Rd
Killington, VT 05751
International Orders
Darkside carries goods from a variety of snowboard companies. We may not be able to ship a brand's products to addresses outside the US due to the terms of our dealer agreements. While you may be able to place the order, we reserve the right to cancel any order featuring products that are excluded from international shipping. This includes all VANS products. We primarily offer USPS to international orders. To find the shipping options and cost, place the items you would like to order in your shopping cart. We don't guarantee delivery times. Delays can occur if we need to verify your order or in the event of adverse weather conditions or other carrier or custom delays.
*All international orders must have payment sent through Paypal. We do not accept credit card for international orders. Any international order with payment submitted via credit card will be voided.
*We do not ship through forwarding services at any time. No exceptions.
Import Duties and Taxes
Please note that your international order may be subject to certain import customs, duties and taxes imposed by your country upon delivery. These charges are NOT included in the prices and shipping costs listed on darksidesnowboards.com. As the importer of record, you must comply with your local laws and regulations and pay all applicable duties, taxes and fees. Accordingly, we recommend that you contact your local customs office for an estimate of any applicable taxes and duties you may be charged upon delivery and for further information.