Help Center

Shipping Info

Darkside offers the following shipping options for domestic orders:

Economy Shipping (4-7 business days)
Standard Ground
3-Business Day
2-Business Day

Standard Shipping is not available for residents of Alaska & Hawaii.

The actual delivery times may be subject to factors beyond our control such as the duration of your response to our request for additional credit card verification, adverse weather conditions, and other carrier delays. If you are still undecided about which shipping option is right for your order, please give us a call at 802-422-8600

Free store pickup
If you plan to be in the Okemo, Killington or Stowe area, you are more than welcome to pick up your order in our retail stores.

Calculating shipping rates
Current shipping rates for U.S. orders and corresponding delivery time estimates are determined in your online shopping cart, prior to checkout.  To find out what the shipping rate is for a particular purchase, just add your product(s) to the cart. To see a delivery date estimate for each shipping option, enter your zip code and click the Calculate button.

Gift Card Rates
Gift Cards Ship Free via United States Postal Service.

When will my order ship?
All Orders typically ship within 24-48 hours once the order has been placed. Orders ship Monday through Friday excluding Holidays.
Items ordered together may ship separately. All orders shipped with free freight discount and returned for refund will be charged the original shipping and handling charges.
You will receive a shipping confirmation email with tracking number once the order has shipped from our stores.
Signatures are required for orders over $250, all first time orders with different bill to and ship to addresses. All suspect orders are subject to verification- orders will be held until verified.

Do I Have to Pay Sales Tax?
Only residents in Vermont are required to pay sales tax.

Changing or Canceling an Order
If after placing your order you realize that you need to cancel or make a change to your order, please call us immediately at 802-422-8600. There is no guarantee that when you call your order will still be in our processing department as it may have already gone out. We will do our best to help. We reserve the right to ship or not ship any product at any time for whatever reason!

Returns and Exchanges
You may return your unused product for a full refund, exchange or store credit within 14 days of the purchase date.
You can expect a full refund to your credit card 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement.
To request an exchange, please call us at 1-802-422-8600 or email darksidesnowboards@gmail.com.

To exchange your item for something else, it is best to return your item for a full refund and place a new order through our website. That way you get your new item quickly and don’t risk it selling out.
*We reserve the right to charge a re-stocking fee or refuse a return if any of the above conditions are not met.

International Orders

Darkside carries goods from a variety of snowboard companies. We may not be able to ship a brand's products to addresses outside the US due to the terms of our dealer agreements. We primarily offer USPS to international orders. To find the shipping options and cost, place the items you would like to order in your shopping cart. We don't guarantee delivery times. Delays can occur if we need to verify your order or in the event of adverse weather conditions or other carrier or custom delays.
Import Duties and Taxes

Please note that your international order may be subject to certain import customs, duties and taxes imposed by your country upon delivery. These charges are NOT included in the prices and shipping costs listed on Darksidesnowboards.com.
As the importer of record, you must comply with your local laws and regulations and pay all applicable duties, taxes and fees. Accordingly, we recommend that you contact your local customs office for an estimate of any applicable taxes and duties you may be charged upon delivery and for further information.
Payment Options

For direct website international orders, we accept only Visa® and MasterCard®. Paypal checkout is also accepted for direct website orders to many countries.